Frequently Asked Questions
Find answers to common questions about our products and services
How do I determine the correct size for my purchase?
Please refer to our comprehensive size guide located on each product page to find the perfect fit based on your measurements.
What materials are used in your apparel?
We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and premium wool blends.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly; however, you can contact our support team within 1 hour of placement to request changes.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.
How should I care for my Olm toys garments?
Each item includes a care label. Generally, we recommend cold machine washes and air drying to maintain fabric integrity.
When will out-of-stock items be replenished?
We restock popular items monthly. You can sign up for 'Back in Stock' notifications on the specific product page.